Building and managing communities is specialized, time-consuming work. Success depends on knowing where, when, and how to invest time and energy for maximum impact. The dynamic, networked nature of communities makes it difficult to understand what is happening in communities and have up-to-date context.
Common Room provides unified intelligence across your company’s community, providing real-time insight to inform action. With Common Room’s reporting and engagement capabilities, teams can engage their community at the right time with the right message without the manual work, saving time to focus on high-impact projects. As the market continues to shift towards the community-led acquisition, the role of community professionals is evolving in terms of business impact and value. Common Room allows companies to quantify their contributions to the business through metrics. It marries community engagement with product usage and CRM data to help companies extract the full value out of their communities.