Ada

Ada is a company that offers an AI-powered platform designed to automate customer service interactions in order to improve customer satisfaction and reduce the workload on human customer service professionals. Its platform uses what the company calls a "Reasoning Engine" to power an AI agent that can resolve customer inquiries, answer questions, and even upsell products. The company aims to make AI-powered customer service more accessible to businesses with what it describes as its “fully stocked, AI-powered customer service automation platform”, which is a no-code platform that allows businesses to customize, train, and deploy their own AI-powered customer service chatbots. It has focused on AI and natural language processing since its founding in 2016 and has adjusted to the growth of generative AI by integrating GPT-3 and other LLMs as early as January 2023.