Intercom

The average business will get 578 customer service tickets per day, with each request taking somewhere between 250-500 seconds to handle. That represents an average of 60 hours worth of working time for customer service representatives every day. And even then, only ~76% of customer interactions will be addressed satisfactorily. That represents a significant gap for most companies attempting to maximize customer satisfaction.

That’s where Intercom comes in. Intercom is a customer interaction platform that includes chatbots, messaging, and automation for customers to engage with users both for support and marketing purposes. Increasingly, Intercom has rolled out AI features to further automate the customer interaction process.